Reset or change your password

It tends to happen on a new device, often the evening before a gig. On the sign-in page, choose Forgot password?, type the email you signed up with and choose Send Reset Link. A mail with a link is then on its way to you; if it doesn't show, look in the spam folder.

Open the link and choose a new password. The same rules apply as when you signed up: at least 12 characters, with upper and lower case letters, a number and a special character. Then sign in with it, and everything is where you left it. The link works for 24 hours, so if the reset fails or the page says the link is invalid, ask for a new one from the sign-in page and use the latest mail.

Change your password if you think someone else knows it, for example after sharing it with a bandmate to get a setlist up on their screen. Open Settings, choose Account and then Change password. Type your current password, then the new one twice, and the next time you sign in anywhere, use the new one.

The Change password button only shows if your account has a Stage Friend password, that is if you signed up with your email. If you only sign in with Google or Facebook, there's no Stage Friend password to change, so you change it with Google or Facebook instead. The rest of the account page is described in Your account settings.